Remote CX Strategy & Operations Analyst - Impact

Openkrill; United States; Hybrid; USD 90,000 - 140,000; Full time

Job summary

Doxim is seeking a Client Experience Strategy and Operations Analyst to shape how we measure and continuously improve the client experience. You will lead CX reporting, client health and churn analytics, and enable client communications using Salesforce and Pardot to turn data into actionable insights.

This highly visible role reports to the SVP of Client Experience and offers the chance to influence cross-functional teams and scale our tech-enabled solutions across North America, with

Qualifications

• Bachelor’s degree in Business Administration or related field.
• 8–12 years of experience in client experience operations, analytics, or related.
• Remote work capability and strong communication skills.
• Hands-on Salesforce and Pardot experience with dashboards and workflows.
• Experience developing client health, satisfaction, and churn measurement frameworks.
• Strong background in operational reporting and workforce analytics.

Responsibilities

• Develop client communications strategy and enablement across Client Service and CX.
• Lead client health, satisfaction, and churn analytics with cross-functional partners.
• Create executive-ready Salesforce dashboards for client health and performance.
• Drive operational efficiency, capacity planning, and process improvements.
• Develop standardized training and processes to improve consistency and adoption.
• Evaluate and implement AI solutions for reporting and workflow automation.

Skills

Problem solving

Attention to detail

Strong communication

Strategic thinking

Cross-functional influence

Fast-paced environment

Education

Bachelor’s degree in Business Administration

Tools

Salesforce

Pardot

MS Office

CRM tools

Job description

Doxim is seeking a Client Experience Strategy and Operations Analyst to shape how we measure and continuously improve the client experience. You will lead CX reporting, client health and churn analytics, and enable client communications using Salesforce and Pardot to turn data into actionable insights.

This highly visible role reports to the SVP of Client Experience and offers the chance to influence cross-functional teams and scale our tech-enabled solutions across North America, with