Remote Senior CX Solutions Architect

Concentrix Corporation

Town of Florida (NY)

Hybrid

USD 110,000 - 160,000

Full time

2 days ago

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Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan

Paid time off and holidays

Employee assistance program

Job summary

Concentrix Corporation is seeking a Senior Solution Architect for CX Solutioning to design automation that transforms customer experiences and drives measurable value. You will lead discovery sessions, build business cases, and craft client-ready solutions, collaborating with Sales, Professional Services, Finance, and Legal to ensure alignment and successful delivery.

The role requires deep knowledge of CX, bots and channels, and strong communication skills to influence stakeholders and win

Qualifications

Bachelor’s degree or 8+ years of related experience in consulting, UX, CX, or related fields.
Experience with bots, self-service apps, and channels like Voice/IVR and Messaging/Chat/Omni.
Strong written and verbal communication, able to present to internal and external stakeholders.
Proven ability to organize projects in a fast-paced, deadline-driven environment.
Solid understanding of business operations and industry dynamics.

Responsibilities

Determine the most appropriate automation solution in partnership with Sales and Sales Engineer.
Collaborate with Professional Services to design robust, scalable solutions.
Develop the solution approach, including timelines, ROI models, and materials.
Identify and resolve issues impacting quality, timelines, or expectations.
Create scope of work, proposals, and contract-related materials.