Remote CX Quality Leader for Healthcare Ops

Gainwell Technologies LLC; Columbus (OH); Remote; USD 54,000 - 77,000; Full time

Job summary

Gainwell Technologies LLC is seeking a CX Quality Supervisor to monitor voice and non-voice interactions, ensuring accuracy, compliance, and outstanding member and provider experience. You will conduct daily reviews and audits, and partner with client and internal teams to meet standards and regulatory requirements.

This role leads QA operations, drives continuous improvement, coaches high‑performing teams, and champions audits and quality standards.

Qualifications

• 4+ years QA or subject matter experience.
• Bachelor’s Degree or equivalent combination of education and experience.
• Deep healthcare/Medicaid operations expertise, preferably Provider Enrollment.
• 1+ year of supervisory or team leadership experience.

Responsibilities

• Oversee daily QA activities and prioritize workload to ensure high-quality results.
• Identify quality trends and drive process improvements for efficiency and accuracy.
• Recruit, train, mentor, and evaluate employees while fostering learning.
• Lead internal audits, ensure adherence to quality standards and testing methodologies.
• Partner with cross-functional stakeholders to support process development and testing efforts.

Skills

Quality Assurance Leadership

Process Improvement

Analytical Thinking

Communication Skills

Technical & Testing Proficiency

Education

Bachelor's Degree

Job description

Gainwell Technologies LLC is seeking a CX Quality Supervisor to monitor voice and non-voice interactions, ensuring accuracy, compliance, and outstanding member and provider experience. You will conduct daily reviews and audits, and partner with client and internal teams to meet standards and regulatory requirements.

This role leads QA operations, drives continuous improvement, coaches high‑performing teams, and champions audits and quality standards.