Remote CX Quality Supervisor Healthcare Claims

Gainwell Technologies LLC; Columbus (OH); Remote; USD 54,000 - 77,000; Full time

Benefits offered by this job

Generous vacation policy

401(k) employer match

Health benefits

Educational assistance

Job summary

Gainwell Technologies LLC in Columbus, Ohio, is seeking a CX Quality Supervisor to monitor voice and non-voice interactions for accuracy, compliance, and member/provider experience.

You will lead QA operations, drive improvements, coach high-performing teams, and partner with cross-functional stakeholders to support process development, testing efforts, and service enhancement initiatives that drive business success.

Qualifications

• Demonstrated experience leading quality assurance programs and teams.
• Strong knowledge of quality management principles and continuous improvement.
• Analytical skills to interpret performance data and identify trends.
• Excellent verbal and written communication with stakeholders.
• Experience with quality monitoring systems and testing methodologies.

Responsibilities

• Lead Quality Assurance Operations, overseeing daily QA activities and workloads.
• Identify quality trends and implement process improvements for efficiency and service quality.
• Recruit, train, mentor, and evaluate team members to build high-performing teams.
• Lead internal audits and ensure adherence to quality standards, testing methodologies, and requirements.
• Partner with cross-functional teams to support process development, testing, and service improvement.

Skills

Quality Leadership

Process Improvement

Analytical Skills

Communication

Technical Testing

Education

Bachelor's Degree or equivalent

Tools

Quality monitoring systems

Testing methodologies

Scheduling tools

Job description

Gainwell Technologies LLC in Columbus, Ohio, is seeking a CX Quality Supervisor to monitor voice and non-voice interactions for accuracy, compliance, and member/provider experience.

You will lead QA operations, drive improvements, coach high-performing teams, and partner with cross-functional stakeholders to support process development, testing efforts, and service enhancement initiatives that drive business success.