Remote QA Analyst – Provider Enrollment & CX

Gainwell Technologies; Louisiana (MO); Remote; USD 41.000 - 58.000; Vollzeit

Benefits dieser Stelle

401(k) employer match

Health benefits

Educational assistance

Flexible vacation policy

Zusammenfassung

Gainwell Technologies seeks a CX Associate Professional Quality to monitor and evaluate voice and non-voice interactions for accuracy, compliance, and member/provider experience. You will conduct reviews to ensure adherence to standards and support quality initiatives across enrollment processes.

Remote role with a focus on collaboration, calibration sessions, and data-driven improvements; strong communication and QA expertise are essential for success.

Qualifikationen

• Bachelor's degree or equivalent combination of education and experience, including two or more years of quality assurance (QA) principles and methodologies.
• Minimum of 3 years working in Provider Enrollment and/or Credentialing; 5 years preferred.
• Demonstrated ability to collaborate with team members across multiple areas.
• Proficiency in Microsoft Office Suite and SharePoint, with familiarity in CXOne, Verint, and related QA platforms.
• Strong written and verbal communication skills; ability to work with diverse teams.

Aufgaben

• Provide quality assurance and analysis of Provider Enrollment applications to ensure compliance with Federal and State policies and guidelines.
• Meet established production and quality standards while processing and supporting complex provider enrollment requirements.
• Participate in and, when needed, facilitate calibration sessions and stakeholder engagement meetings to ensure consistency and alignment.
• Identify, elevate, and support the resolution of quality issues, coaching opportunities, and process improvement needs.
• Use data-driven insights, automation, and industry best practices to recommend process and policy improvements and increase QA efficiency and effectiveness.

Kenntnisse

QA principles

Collaboration

Communication

Attention to detail

Ausbildung

Bachelor's degree or equivalent combination of education and experience

Tools

Microsoft Office

SharePoint

CXOne

Verint

Jobbeschreibung

Gainwell Technologies seeks a CX Associate Professional Quality to monitor and evaluate voice and non-voice interactions for accuracy, compliance, and member/provider experience. You will conduct reviews to ensure adherence to standards and support quality initiatives across enrollment processes.

Remote role with a focus on collaboration, calibration sessions, and data-driven improvements; strong communication and QA expertise are essential for success.