Remote CX Channel Sales Architect (CCaaS)

Socket.dev; Denver (CO); Hybrid; USD 129,000 - 257,000; Full time

Job summary

Zoom is seeking a Strategic Channel Manager with deep CX/CCaaS experience to onboard and lead CX-focused partners and drive indirect sales. You will recruit, onboard, and nurture partners, build plans with focus partners, and train sales teams to amplify Zoom's CX portfolio.

The role demands strategic thinking, partner program execution, and strong performance tracking to meet quotas in a structured hybrid/remote environment.

Qualifications

• 5+ years CX / Cloud (CCaaS) channel creation experience.
• Develop and maintain relationships with CX-focused channel partners.
• Understand competitive landscape and market dynamics.
• Regional channel management experience with CX technologies.
• Track record in Contact Center and Partner Channels, NSPs.
• Develop and execute partner programs, sales operations, and enablement.
• Analyze sales data and market trends to identify growth opportunities.
• Build and execute go-to-market strategies.

Responsibilities

• Developing a CX channel partner regional strategy and recruiting partners.
• Grow indirect sales revenue through partner programs.
• Collaborate with partners to leverage existing contracts for Zoom's CX platform.
• Deliver sales training and provide marketing support.
• Track pipeline, bookings, quota attainment, and performance.

Skills

CX/CCaaS channel creation

Partner relations

Regional channel management

Contact Center experience

Go-to-market strategy

Sales enablement

Sales analytics

Competitive analysis

Job description

Zoom is seeking a Strategic Channel Manager with deep CX/CCaaS experience to onboard and lead CX-focused partners and drive indirect sales. You will recruit, onboard, and nurture partners, build plans with focus partners, and train sales teams to amplify Zoom's CX portfolio.

The role demands strategic thinking, partner program execution, and strong performance tracking to meet quotas in a structured hybrid/remote environment.