Strategic CS Manager for CCaaS & CX Growth (Remote)

Voxai Solutions; Coppell (TX); Hybrid; USD 85,000 - 115,000; Full time

Job summary

Voxai Solutions is looking for a Customer Success Manager to lead customer engagement and ensure value from CCaaS investments. This role builds trusted relationships, develops success plans, and drives adoption of technology across enterprise clients.

The successful candidate will manage the customer lifecycle from onboarding through renewal, working closely across teams to resolve issues and align goals. Strong experience in customer-facing roles is vital, as is knowledge of cloud technologies and CCaaS.

Qualifications

• 5-10+ years in Customer Success, Account Management, or Consulting roles.
• Experience in supporting SaaS, CCaaS, or enterprise technology customers.
• Strong understanding of contact center operations and cloud environments.

Responsibilities

• Build trusted relationships with executives and stakeholders.
• Drive adoption and optimization of CCaaS platforms.
• Conduct regular customer business reviews and health checks.

Skills

Executive communication and stakeholder management

Proactive problem-solving and analytical thinking

Ability to influence, align, and drive accountability across teams

Program management and strategic mindset

Strong business acumen

Education

Bachelor's degree or equivalent experience

Tools

Salesforce

ServiceNow

Job description

Voxai Solutions is looking for a Customer Success Manager to lead customer engagement and ensure value from CCaaS investments. This role builds trusted relationships, develops success plans, and drives adoption of technology across enterprise clients.

The successful candidate will manage the customer lifecycle from onboarding through renewal, working closely across teams to resolve issues and align goals. Strong experience in customer-facing roles is vital, as is knowledge of cloud technologies and CCaaS.