Pre-Sales Contact Center Solutions Engineer

Zoom; Northern (KY); Hybrid; USD 146,000 - 319,000; Full time

Job summary

Zoom is seeking a Contact Center Solutions Engineer to design, implement, and optimize CCaaS solutions. You’ll translate business needs into technical solutions and collaborate with cross-functional teams to ensure seamless integrations.

The role requires a Bachelor's in CS/IT or related field, 5+ years in customer-focused roles, and experience selling to business buyers. Hybrid work model with West Coast collaboration.

Qualifications

• Bachelor's in CS/IT or related field.
• 5+ years in customer-focused roles.
• Demonstrated ability to sell to a business buyer and drive solutions.

Responsibilities

• Serve as trusted advisor throughout pre-sales lifecycle.
• Design and implement contact center solutions to meet business needs.
• Partner with account teams for discovery, demos, RFPs, and proofs of concept.
• Gather requirements and provide technical expertise for CC projects.
• Optimize CC technologies to improve efficiency and customer experience.
• Troubleshoot CC solution issues.
• Stay updated on CC trends and best practices.

Skills

CCaaS knowledge

Sales engineering

Business acumen

Education

Bachelor's in Computer Science/Information Technology or related field

Tools

Salesforce

Zendesk

ServiceNow

Job description

Zoom is seeking a Contact Center Solutions Engineer to design, implement, and optimize CCaaS solutions. You’ll translate business needs into technical solutions and collaborate with cross-functional teams to ensure seamless integrations.

The role requires a Bachelor's in CS/IT or related field, 5+ years in customer-focused roles, and experience selling to business buyers. Hybrid work model with West Coast collaboration.