Remote Enterprise BDR — CCaaS & CX Pipeline Builder

Pantera Capital; California (MO); Hybrid; USD 65,000 - 120,000; Full time

Job summary

Zoom Contact Center is seeking a Contact Center Business Development Representative to own the top-of-funnel outreach for CCaaS, engaging with enterprise decision-makers and partnering with Account Executives to build targeted campaigns that drive pipeline.

You will execute 70+ outbound touches daily, collaborate with CX Specialists, Field Marketing and ABM to craft account-based campaigns, and qualify opportunities through discovery calls with C-level executives.

Qualifications

• Experience with contact center solutions, CCaaS, or customer experience tech.
• Ability to engage C-level and VP executives with tailored messaging.
• Proven success in high-volume outbound prospecting and quota attainment.

Responsibilities

• Identifying and engage enterprise accounts that would benefit from Zoom Contact Center by leveraging targeted account lists and ABM campaigns.
• Executing 70+ outbound activities daily, including cold calls, emails, video messages, and LinkedIn outreach.
• Working with Zoom CX Specialists, Field Marketing, geo BDRs, and ABM teams to craft and execute highly targeted account-based campaigns.
• Identifying and qualify Zoom Contact Center opportunities by conducting discovery calls and understanding a prospect’s contact center needs.
• Developing compelling, account-specific messaging to engage C- level executives and VPs in CX, IT, and Operations.
• Maintaining accurate records in Salesforce (SFDC) and contribute to Zoom’s enterprise pipeline growth.
• Tracking weekly and monthly performance, proactively adjusting strategies based on results and feedback.

Skills

CCaaS

Sales acumen

C-level engagement

ABM campaigns

Tools

Salesforce

Job description

Zoom Contact Center is seeking a Contact Center Business Development Representative to own the top-of-funnel outreach for CCaaS, engaging with enterprise decision-makers and partnering with Account Executives to build targeted campaigns that drive pipeline.

You will execute 70+ outbound touches daily, collaborate with CX Specialists, Field Marketing and ABM to craft account-based campaigns, and qualify opportunities through discovery calls with C-level executives.