Remote Existing Customer Retention Specialist

ADT; Jacksonville (FL); Híbrido; USD 15.000 - 21.000; Jornada completa

Descripción de la vacante

ADT is hiring for an entry-level Retention Coordinator to support the Existing Customer Sales team. You will answer calls, discover needs, and transfer to the right department. Expect training onsite in Jacksonville, then a hybrid role with remote work and periodic in-office time.

You should have a high school diploma (or equivalent) with customer service and sales experience, strong multitasking, and problem-solving skills to succeed in a fast-paced environment.

Formación

• High school diploma or equivalent; some college preferred.
• Experience in Customer Service and Sales/Retention preferred.
• Experience working with multiple screens and programs.
• Computer proficiency and problem-solving skills.

Responsabilidades

• Answer incoming calls from customers and/or ADT employees.
• Identify the reason for the call through discovery.
• Determine proper solution for customer, make recommendation, and overcome objections if needed.
• Transfer the call to the appropriate group for handling that ensures the optimum customer experience.
• Schedule appointments where applicable.
• Reschedule service or installation appointments where applicable.
• Process cancellation requests where applicable.
• Performs other duties and related work as assigned.

Conocimientos

Customer Service

Sales/Retention

Multitasking

Problem-solving

Time management

Communication

Educación

High school diploma or equivalent

Some college

Herramientas

CRM software

Descripción del empleo

ADT is hiring for an entry-level Retention Coordinator to support the Existing Customer Sales team. You will answer calls, discover needs, and transfer to the right department. Expect training onsite in Jacksonville, then a hybrid role with remote work and periodic in-office time.

You should have a high school diploma (or equivalent) with customer service and sales experience, strong multitasking, and problem-solving skills to succeed in a fast-paced environment.