Remote Customer Service Pro: Troubleshooting & Warranty

Fortune Brands; Michigan; Remote; USD 35,000 - 37,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Product discounts

Flexible time off

Adoption benefits

Job summary

Fortune Brands Innovations is seeking a remote Customer Service Representative to support Moen customers across the United States. You will diagnose issues, provide step-by-step guidance, and ensure a positive customer experience.

The role emphasizes empathy, clear communication, and accurate documentation while handling warranty questions and product concerns. A base salary is offered with bonus opportunities and comprehensive benefits.

Qualifications

• Experience in customer service or call centers is preferred.
• Strong verbal communication and active listening skills are essential.
• Ability to multitask while maintaining accuracy and empathy.

Responsibilities

• Assist customers with troubleshooting, warranty questions, and product concerns via inbound interactions.
• Diagnose issues, guide troubleshooting steps, and determine appropriate resolutions.
• Document interactions and maintain accurate service records.

Skills

Customer service

Communication

Active listening

Empathy

Multitasking

Problem solving

Education

High School Diploma or GED

Tools

CRM systems

Knowledge bases

Job description

Fortune Brands Innovations is seeking a remote Customer Service Representative to support Moen customers across the United States. You will diagnose issues, provide step-by-step guidance, and ensure a positive customer experience.

The role emphasizes empathy, clear communication, and accurate documentation while handling warranty questions and product concerns. A base salary is offered with bonus opportunities and comprehensive benefits.