Remote Customer Support Pro — Troubleshooting & Warranty

Fortune Brands; Arizona; Teletrabalho; USD 35 000 - 37 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health plans

401(k) with company contribution

Product discounts

Flexible time off

Resumo da oferta

Fortune Brands Innovations is hiring a Customer Service Representative to support Moen customers via phone, chat, or email. You will diagnose issues, provide clear guidance, and determine warranty outcomes while delivering high-quality service.

Training begins with a four-week program, followed by a rotating schedule. Starting pay is $17.00 per hour with eligibility for bonus opportunities and comprehensive benefits.

Qualificações

• High School Diploma or GED (or higher).
• Strong verbal communication and active listening skills.
• Empathy, patience, and sound judgment.

Responsabilidades

• Assist customers with troubleshooting, warranty questions, installation guidance, and product concerns through inbound interactions.
• Diagnose problems and evaluate potential solutions to product issues.
• Walk customers through step-by-step troubleshooting using clear, professional communication.
• Determine warranty outcomes, replacement options, or next steps per Moen guidelines.
• Use multiple systems and knowledge bases to research and resolve issues.
• Accurately document interactions and resolutions for service records.
• Meet quality, productivity, and customer-satisfaction expectations.

Conhecimentos

Customer service

Communication

Empathy

Multitasking

Problem solving

Formação académica

High School Diploma or GED

Ferramentas

CRM systems

Knowledge bases

Descrição da oferta de emprego

Fortune Brands Innovations is hiring a Customer Service Representative to support Moen customers via phone, chat, or email. You will diagnose issues, provide clear guidance, and determine warranty outcomes while delivering high-quality service.

Training begins with a four-week program, followed by a rotating schedule. Starting pay is $17.00 per hour with eligibility for bonus opportunities and comprehensive benefits.