Remote Customer Support Specialist – Tech & Healthcare

4Consulting, Inc.; McKinney (TX); Presencial; USD 36.000 - 60.000; Jornada completa

Descripción de la vacante

4Consulting, Inc is seeking a qualified Customer Service Representative to support technology consulting, application development, systems analysis, testing, data management, cybersecurity, infrastructure, or project delivery services for client projects. The role is based in McKinney, TX and is a full-time position.

The successful candidate will respond to inquiries, process requests, maintain records across systems, and collaborate with internal teams to deliver exceptional service in a

Formación

• Bachelor’s degree in Computer Science, IT, Engineering, Business, or related field, or equivalent combination of education and experience.
• 1–3 years of experience in customer service, call center operations, or phone-based customer support.
• Experience with CRM, data entry, MS Office, call center systems, account management, and customer support tools.

Responsabilidades

• Respond to inbound customer inquiries and provide accurate information regarding services, accounts, and program eligibility.
• Process customer requests, update account information, and maintain accurate records across multiple systems.
• Resolve customer concerns while ensuring compliance with quality, confidentiality, and service standards.
• Collaborate with internal teams to support customer needs and deliver exceptional service in a high-volume environment.

Conocimientos

Communication

Customer service

Educación

Bachelor's degree or equivalent

Herramientas

CRM

Data Entry

Microsoft Office

Call Center Systems

Account Management

Documentation

Customer Support Tools

Descripción del empleo

4Consulting, Inc is seeking a qualified Customer Service Representative to support technology consulting, application development, systems analysis, testing, data management, cybersecurity, infrastructure, or project delivery services for client projects. The role is based in McKinney, TX and is a full-time position.

The successful candidate will respond to inquiries, process requests, maintain records across systems, and collaborate with internal teams to deliver exceptional service in a