Remote Scheduling & Customer Success Specialist

Jobgether; United States; Remote; USD 28,000 - 37,000; Full time

Benefits offered by this job

Competitive hourly pay

Healthcare coverage

Wellness benefits

Flexible PTO

Equity opportunities

Fully remote within the United States

Home office stipend

Full-time, hourly, benefits

Job summary

Jobgether is seeking a Scheduling Assistant, Customer Success for a remote role based in the United States. The position supports a growing Customer Success team in a fast-paced legal technology environment, coordinating deposition bookings and client requests with Account Managers and internal teams.

Responsibilities include scheduling, issue resolution, and maintaining client preference records, with a focus on delivering a seamless, customer-centered experience in a startup setting.

Qualifications

• 2+ years of administrative support or scheduling experience.
• Proficient with cloud-based apps; Google Workspace preferred.
• Strong communication and organizational skills.

Responsibilities

• Coordinate deposition scheduling and rescheduling with parties.
• Communicate with clients to understand preferences and deliver responsive service.
• Support Account Managers with client requests and bookings.
• Triage Zendesk inquiries and route to appropriate teams.
• Escalate issues to Scheduling Manager as needed.
• Collaborate cross-functionally with scheduling, account management, and operations.
• Maintain accurate records of client preferences.
• Adapt quickly to changing priorities and manage multiple requests.

Skills

Scheduling

Communication

Organizational skills

Tools

Google Workspace

Slack

Job description

Jobgether is seeking a Scheduling Assistant, Customer Success for a remote role based in the United States. The position supports a growing Customer Success team in a fast-paced legal technology environment, coordinating deposition bookings and client requests with Account Managers and internal teams.

Responsibilities include scheduling, issue resolution, and maintaining client preference records, with a focus on delivering a seamless, customer-centered experience in a startup setting.