Remote Customer Support Specialist: Product Troubleshooting

Fortune Brands; United States; Remote; USD 40,000 - 55,000; Full time

Job summary

Fortune Brands is seeking a remote customer service professional to assist consumers of household goods. You will respond to inquiries, guide users through product setup and troubleshooting, and resolve issues via phone, chat, or email.

The role requires strong communication, independence in a remote setting, and the ability to navigate multiple systems while delivering timely, accurate support to uphold customer satisfaction and brand loyalty.

Qualifications

• Experience in customer service or contact center.
• Strong verbal and written communication.
• Ability to work independently in a remote setting.
• Problem-solving mindset with strong attention to detail.
• Comfort navigating multiple systems while speaking with customers.

Responsibilities

• Respond to inbound customer inquiries regarding product setup, use, and troubleshooting.
• Diagnose and resolve product issues through phone, chat, and/or email channels.
• Document customer interactions, root causes, and outcomes in a CRM or support platform.
• Escalate complex or recurring issues to the appropriate internal teams for follow-up.
• Maintain up-to-date knowledge of product lines, features, warranties, and support policies.
• Meet individual and team performance targets for response time, resolution, and quality.

Skills

Communication

Remote work

Customer service

CRM navigation

Tools

CRM software

Ticketing system

Job description

Fortune Brands is seeking a remote customer service professional to assist consumers of household goods. You will respond to inquiries, guide users through product setup and troubleshooting, and resolve issues via phone, chat, or email.

The role requires strong communication, independence in a remote setting, and the ability to navigate multiple systems while delivering timely, accurate support to uphold customer satisfaction and brand loyalty.