Remote Auto Claims Specialist

Mercury Insurance Services, LLC; United States; Remote; USD 32,000 - 57,000; Full time

Benefits offered by this job

Competitive compensation

Flexibility to work from anywhere in/“

Paid time off

Incentive bonus programs

Medical, dental, vision, life, and pet

401(k) retirement with company match

Education assistance

Professional development

Company recognition program

Job summary

Mercury Insurance is seeking a Claims Representative to investigate and resolve auto and property damage claims with exceptional customer service. The role requires handling high call volumes and coordinating with multiple teams to ensure timely, accurate resolutions.

In-office interview may be required; remote work is possible where allowed, with 25 Mbps or faster internet. Start date in 2027 with paid training; base pay varies by location and experience.

Qualifications

• High School Diploma or GED.
• Associate degree preferred.
• Company-sponsored Adjuster’s license may be required upon hire.
• Customer service experience is required.
• Experience handling high call volumes in a professional call center.

Responsibilities

• Verifies and explains coverage to policyholders and sets expectations on the claims process.
• Sets reserves for losses, arranges inspections and rental authorizations, and refers to specialists as needed.
• Acts as primary customer contact and coordinates with other departments; responds to inquiries with empathy.
• Resolves claims timely and accurately.
• Monitors progress and issues payments.
• Investigates claims via interviews, documentation review, and evidence gathering.
• Documents interactions in company systems clearly and concisely.
• Escalates files with significant indemnity exposure to supervisor.

Skills

Customer service

Communication skills

MS Office

Claims software

Multi-tasking

Remote work discipline

Emotional intelligence

Team collaboration

Independent decision making

Education

High School Diploma or GED

Associate degree

Adjuster license (sponsored upon hire)

Tools

MS Office Suite

Claims related software

Job description

Mercury Insurance is seeking a Claims Representative to investigate and resolve auto and property damage claims with exceptional customer service. The role requires handling high call volumes and coordinating with multiple teams to ensure timely, accurate resolutions.

In-office interview may be required; remote work is possible where allowed, with 25 Mbps or faster internet. Start date in 2027 with paid training; base pay varies by location and experience.