Remote Auto Claims Specialist – Customer Impact & Growth

Mercury Insurance; United States; Remote; USD 42,000 - 64,000; Full time

Job summary

Mercury Insurance is seeking a Claims Representative to investigate and resolve auto and property damage claims with a focus on exceptional customer experience. This role handles a high volume of calls across channels while coordinating inspections, rentals, and referrals as needed.

The ideal candidate brings customer service experience, strong communication, and the ability to work remotely in a fast-paced environment. We value teamwork and a commitment to timely, fair claim resolutions.

Qualifications

• Customer service experience required.
• Ability to explain coverage clearly to policyholders.
• Experience handling high call volumes in a fast-paced environment.

Responsibilities

• Verify and explain coverage; set expectations for the claims process.
• Coordinate vehicle inspections, rental authorizations, and referrals as needed.
• Serve as primary contact; respond to inquiries with empathy to ensure satisfaction.
• Investigate and evaluate claims by interviewing, reviewing docs, and gathering evidence.
• Document interactions clearly in company systems.

Skills

Customer service

Communication

MS Office

Claims processing

Multi-tasking

Remote work discipline

Education

High School Diploma or GED

Tools

MS Office (Outlook/Word)

Claims software

Job description

Mercury Insurance is seeking a Claims Representative to investigate and resolve auto and property damage claims with a focus on exceptional customer experience. This role handles a high volume of calls across channels while coordinating inspections, rentals, and referrals as needed.

The ideal candidate brings customer service experience, strong communication, and the ability to work remotely in a fast-paced environment. We value teamwork and a commitment to timely, fair claim resolutions.