Remote Customer Support Specialist – Patient Experience

Nrchealth; Lincoln (NE); Hybrid; USD 30,000 - 36,000; Full time

Benefits offered by this job

Volunteer time off

Comprehensive benefits

Work from home option

Job summary

NRC Health is seeking a Customer Support Specialist in Lincoln, NE to deliver exceptional service across calls, email, and chat. You will assess needs, provide accurate assistance, and resolve issues promptly while maintaining a high level of professionalism and empathy.

You will document interactions in detail, stay informed about product updates, and collaborate with teams to ensure customer satisfaction. A remote-friendly environment may be available, with preference for local candidates.

Qualifications

• Associates degree or 1-2 years of related customer service/customer support experience.
• Strong written, verbal and interpersonal communication skills.
• Exceptional self-motivation, time management and problem-solving skills.

Responsibilities

• Respond to customer requests via calls, email and chat.
• Assess needs to provide accurate support and resolve issues promptly.
• Document all support interactions in detail.
• Escalate issues to other teams when needed.

Skills

Communication

Customer service

Time management

Problem-solving

Education

Associates degree

Job description

NRC Health is seeking a Customer Support Specialist in Lincoln, NE to deliver exceptional service across calls, email, and chat. You will assess needs, provide accurate assistance, and resolve issues promptly while maintaining a high level of professionalism and empathy.

You will document interactions in detail, stay informed about product updates, and collaborate with teams to ensure customer satisfaction. A remote-friendly environment may be available, with preference for local candidates.