Customer Support Specialist - Remote-Eligible & Growth

NRC Health; Lincoln (NE); Hybrid; USD 30,000 - 36,000; Full time

Benefits offered by this job

Volunteer time off

Comprehensive benefits

Wellness program

Job summary

NRC Health is seeking a Customer Support Specialist to provide outstanding multi-channel assistance from Lincoln, Nebraska. You will respond to requests via calls, email and chat, resolve issues promptly and maintain detailed records of every interaction.

You will stay informed about product statuses, new features, and process changes, escalating issues when needed and contributing to team materials. A strong service mindset and reliable problem-solving skills are essential.

Qualifications

• Associates degree or 1-2 years of related customer service experience.
• Strong written, verbal and interpersonal communication skills.
• Exceptional self-motivation, time management and problem-solving skills.

Responsibilities

• Respond to customer requests via calls, email and chat and resolve issues promptly.
• Escrow issues to other teams and ensure quick follow-through.
• Document all support interactions in detail.
• Stay up-to-date on product status and company news.
• Contribute to materials to assist the team in resolving issues quickly.

Skills

Communication

Time management

Problem solving

Education

Associates degree

Job description

NRC Health is seeking a Customer Support Specialist to provide outstanding multi-channel assistance from Lincoln, Nebraska. You will respond to requests via calls, email and chat, resolve issues promptly and maintain detailed records of every interaction.

You will stay informed about product statuses, new features, and process changes, escalating issues when needed and contributing to team materials. A strong service mindset and reliable problem-solving skills are essential.