Customer Support Specialist

Kedia Corporation; Lincoln (NE); On-site; USD 35,000 - 45,000; Full time

Job summary

A global service provider is seeking a Customer Service Representative in Lincoln, NE. This role involves providing information about products and services, resolving customer complaints, and keeping accurate records of interactions. Successful candidates will demonstrate strong communication skills and a commitment to customer satisfaction in a fast-paced environment. If you thrive in a challenging setting and enjoy helping others, we encourage you to apply.

Qualifications

• Strong communication skills in both speaking and writing are essential.
• Experience in customer service or a similar role is preferred.
• Ability to handle customer inquiries and resolve complaints effectively.

Responsibilities

• Confer with customers to provide information about products and services.
• Keep records of customer interactions and transactions.
• Resolve customers' service complaints through various actions.

Skills

Active Listening

Speaking

Service Orientation

Persuasion

Reading Comprehension

Critical Thinking

Writing

Coordination

Social Perceptiveness

Negotiation

Tools

Autodialers

Contact center software

Customer relationship management software

Spreadsheet software

Job description

A global service provider is seeking a Customer Service Representative in Lincoln, NE. This role involves providing information about products and services, resolving customer complaints, and keeping accurate records of interactions. Successful candidates will demonstrate strong communication skills and a commitment to customer satisfaction in a fast-paced environment. If you thrive in a challenging setting and enjoy helping others, we encourage you to apply.