Customer Support Specialist

Nrchealth; Lincoln (NE); Hybrid; USD 30,000 - 36,000; Full time

Benefits offered by this job

Volunteer time off

Comprehensive benefits

Work from home option

Job summary

NRC Health is seeking a Customer Support Specialist in Lincoln, NE to deliver exceptional service across calls, email, and chat. You will assess needs, provide accurate assistance, and resolve issues promptly while maintaining a high level of professionalism and empathy.

You will document interactions in detail, stay informed about product updates, and collaborate with teams to ensure customer satisfaction. A remote-friendly environment may be available, with preference for local candidates.

Qualifications

• Associates degree or 1-2 years of related customer service/customer support experience.
• Strong written, verbal and interpersonal communication skills.
• Exceptional self-motivation, time management and problem-solving skills.

Responsibilities

• Respond to customer requests via calls, email and chat.
• Assess needs to provide accurate support and resolve issues promptly.
• Document all support interactions in detail.
• Escalate issues to other teams when needed.

Skills

Communication

Customer service

Time management

Problem-solving

Education

Associates degree

Job description

At NRC Health, we promise to help our customers bring Human Understanding to healthcare for their patients and communities. Our associates are at the heart of delivering that promise, so we promise that same Human Understanding to each other. Come where culture is everything.

Our associates. . .

Have Purpose – we do work that matters for our partners, the community, and the healthcare industry.

Innovate with us to move healthcare forward.

Give back to the community with paid volunteer time off.

Think Boldly – we have big ideas and are empowered to “think like an owner.”

Fit your role and do what you love.

Grow and develop along a career path designed by you.

Feel Connected – our favorite thing about our workday is each other.

Support one another – no one says, “That’s not my job.”

Celebrate with each other at bee r:30, virtual events, and company gatherings.

Be Understood – we are each unique and want to live our best lives at work and home.

Let life happen with 4+ weeks time off and up to 12 weeks paid support for parental and emergency leave.

Live healthy with complimentary lifestyle and financial coaches, a wellness program, and a comprehensive insurance plan.

Who we want

• Are you eager to deliver the best possible experience in all customer interactions?
• Do you enjoy supporting customers and working to resolve issues in a timely fashion?
• Are you calm, courteous and professional at all times when providing customer service?
• Do you have an aptitude for technology and a willingness to learn and adapt to change?
• Do you have exceptional evaluative, analytical and problem-solving skills with keen attention to detail?
• Do you have the ability to dive into details and present ideas in a business-friendly, user-friendly language to all customers?
• Are you capable of simultaneously managing multiple streams of work to improve satisfaction and retention by meeting or exceeding customer expectations?

What you will do

As a Customer Support Specialist, you have a passion for providing exceptional customer service and a relentless drive to resolve issues. You will be responding to customer requests via calls, email and chat, and will quickly assess needs to provide accurate support and work to resolve issues in a timely manner. You may also need to elevate issues to other teams as needed, facilitating quick follow-through and closing the loop with the customer. Following the issue, you will document all support interactions in detail. You’ll maintain a high-touch, calm, courteous and professional demeanor at all times, using problem-solving and people skills to resolve issues quickly and provide exceptional customer experiences to everyone you work with. You will be responsible for staying up-to-date on company news, product statuses, new features and process changes. You will use available resources to troubleshoot and resolve issues and will contribute to materials as needed to assist the team in resolving issues quickly. Additionally, there may be other duties as assigned.

What you need

• Associates degree or 1-2 years of related customer service/customer support experience
• Strong written, verbal and interpersonal communication skills
• Exceptional self-motivation, time management and problem-solving skills

Compensation

In the spirit of pay transparency, we are excited to share the hourly range for this position is $21.63-$25.96 an hour, exclusive of fringe benefits or potential bonuses. If you are hired at NRC Health, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. In addition to those factors – we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. We also offer a generous compensation and benefits package. For more information on specific benefits, please refer to our Careers Page.

While this position may allow for a work from home environment, candidates must live in the Lincoln, Nebraska and surrounding areas.

In general, NRC Health’s positions are closed within 45 days. However, factors such as candidate flow and business necessity may require NRC Health to shorten or extend the application window. We encourage our prospective candidates to submit their application expediently so as not to miss out on our opportunities.

Inclusion & Belonging

At NRC Health, Inclusion & Belonging are essential to our mission as a company devoted to greater Human Understanding. For information about our efforts in this area, please refer to our Equal Employment Opportunity policy.

Have Purpose. Think Boldly. Feel Connected. Be Understood.