Remote Customer Support Specialist | Paid Training & Growth

MCI; Florida; Hybrid; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Career Growth Opportunities

Job summary

MCI Careers is hiring Remote Call Center Representatives to join their customer support team in New York. The ideal candidates will provide exceptional service and support while working from home in a fast-paced environment. Responsibilities include answering calls, resolving customer issues, and maintaining documentation.

Applicants must be 18 years or older, hold a high school diploma, and have at least 1 year of customer service experience. MCI offers competitive compensation, paid time off, and health benefits after 60 days.

Qualifications

• Must be 18 years or older.
• 1+ year of experience in a call center or customer service role.
• Reliable internet connection and a quiet home workspace.

Responsibilities

• Answer inbound calls and respond to customer inquiries.
• Resolve customer issues efficiently and maintain a positive attitude.
• Document all interactions accurately in the CRM system.

Skills

Excellent verbal and written communication skills

Ability to multitask and manage time effectively

Proficient with computers and customer service software

Education

High school diploma/GED

Job description

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