Remote Customer Support Specialist — Help & Resolve with Confidence

WCA: Wisconsin Counties Association; Bayfield (WI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Flexible remote work environment

Paid training

Paid time off and holidays

Health, dental, and vision insurance

Retirement savings plan

Career advancement opportunities

Job summary

Wisconsin Counties Association (WCA) is seeking a Remote Customer Support Representative to deliver exceptional service via email, live chat, and phone. You will troubleshoot issues, answer inquiries, and maintain a positive customer experience while working independently in a remote setup.

The role emphasizes strong communication, problem-solving, and the ability to manage multiple tasks in a fast-paced environment. No relocation required; full-time remote position with comprehensive benefits.

Qualifications

• High school diploma or equivalent required.
• Prior customer service or call center experience preferred.
• Excellent written and verbal communication skills.
• Strong interpersonal and problem-solving abilities.
• Ability to multitask and prioritize in a fast-paced environment.
• Comfortable using CRM software and web-based applications.

Responsibilities

• Respond promptly to customer inquiries via email, live chat, and phone.
• Resolve questions, concerns, and complaints professionally.
• Provide accurate information about products, services, and policies.
• Process orders, returns, exchanges, refunds, and account updates.
• Document interactions in the CRM system.
• Escalate complex issues to the appropriate department.
• Meet productivity, quality, and response-time goals.
• Collaborate with team and management to improve processes.
• Participate in training sessions and meetings.

Skills

Customer service

Communication skills

Problem-solving

Multitasking

Independent work

Attention to detail

Education

High school diploma

Associate's or Bachelor's degree (plus)

Tools

Salesforce

Zendesk

HubSpot

Freshdesk

Microsoft Office

Google Workspace

Job description

Wisconsin Counties Association (WCA) is seeking a Remote Customer Support Representative to deliver exceptional service via email, live chat, and phone. You will troubleshoot issues, answer inquiries, and maintain a positive customer experience while working independently in a remote setup.

The role emphasizes strong communication, problem-solving, and the ability to manage multiple tasks in a fast-paced environment. No relocation required; full-time remote position with comprehensive benefits.