Remote Customer Care Specialist – Reservations & Service

The Hiring Platform

Green Bay (WI)

Remote

USD 36,000 - 54,000

Full time

14 days+

Application generator

An application made for this job — a tailored resume and cover letter that speak straight to the posting.

Get past ATS filters

Benefits offered by this job

100% remote environment

Structured onboarding

Training and continuing education

Access to online tools and resources

Ongoing team support

Job summary

The Hiring Platform is seeking a friendly Remote Customer Representative to assist customers with questions, requests, reservations, and ongoing service needs from a 100% remote environment in Wisconsin. You will respond to inquiries, gather preferences, research options, and help with reservations and updates.

The role emphasizes strong communication, reliability, and the ability to learn new systems, with onboarding and ongoing training provided.

Qualifications

Excellent communication and interpersonal skills.
Customer-focused attitude.
Strong organization and time-management skills.
Comfortable using email and online platforms.
Basic computer and research skills.
Ability to learn new systems.
Reliable and professional.
Previous customer-facing experience is helpful but not required.

Responsibilities

Respond to customer inquiries through online communication channels.
Gather information regarding customer needs and preferences.
Research available services and options.
Assist with reservation requests.
Provide accurate confirmations and updates.
Answer questions regarding available options.
Assist with modifications and special requests; maintain accurate customer records.
Follow up on outstanding requests.
Provide professional and responsive customer service.