Hybrid Customer Support Specialist - Proactive Help & Retention

Placements24; United States; Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Hybrid work model

Professional development

Health programs

Team culture

Job summary

Placements24 is seeking a proactive Customer Support Specialist to join our team in George, United States. You will assist customers with queries, guide product usage, and resolve technical or account-related challenges, contributing to exceptional support and customer retention.

This role blends in-office collaboration with remote flexibility in a hybrid team, offering opportunities for professional development and a dynamic team culture. Experience with helpdesk systems is preferred.

Qualifications

• Experience in a customer support role.
• Strong written and verbal communication skills.
• Familiarity with ticketing systems and helpdesk tools.

Responsibilities

• Provide comprehensive support and guidance to customers regarding our products and services.
• Diagnose and resolve customer issues efficiently, ensuring timely and satisfactory resolutions.
• Document all customer interactions, feedback, and resolutions in the company's support system.
• Collaborate with sales and technical teams to address complex customer needs.
• Proactively identify opportunities to improve the customer experience and support processes.

Skills

Customer service

Communication

Helpdesk software

Ticketing systems

Hybrid work

Tools

Zendesk

Freshdesk

Job description

Placements24 is seeking a proactive Customer Support Specialist to join our team in George, United States. You will assist customers with queries, guide product usage, and resolve technical or account-related challenges, contributing to exceptional support and customer retention.

This role blends in-office collaboration with remote flexibility in a hybrid team, offering opportunities for professional development and a dynamic team culture. Experience with helpdesk systems is preferred.