Remote Customer Support Specialist - Healthcare Platform
Remote
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Benefits offered by this job
Job summary
Maple is seeking a Customer Support Coordinator to be the first point of contact for patients, providers and prospective customers. You will handle live chat and email conversations, troubleshoot using established workflows, and escalate complex issues to the right teams.
This fully remote role within Canada offers flexible hours, strong learning opportunities and a focus on delivering empathetic, high-quality support.
Qualifications
- Experience in a customer-facing role.
- Ability to juggle multiple priorities and stay organized.
- Clear, professional communicator.
- Practical problem-solver who follows workflows.
- Proficient with macOS, Google Workspace and Slack.
- Experience using AI tools to boost productivity.
- Calm and focused under pressure.
- Ownership of work and follow-through.
Responsibilities
- Respond to live chat and email inquiries, delivering clear, accurate and timely support to patients and providers.
- Troubleshoot common platform issues by following established workflows.
- Escalate when needed and route to the right internal team.
- Manage a high volume of conversations with attention to detail.
- Deliver a professional and empathetic experience in every interaction.
- Adapt to changes in workflows and tools as Maple grows.
Skills
Tools
Job description
Maple is seeking a Customer Support Coordinator to be the first point of contact for patients, providers and prospective customers. You will handle live chat and email conversations, troubleshoot using established workflows, and escalate complex issues to the right teams.
This fully remote role within Canada offers flexible hours, strong learning opportunities and a focus on delivering empathetic, high-quality support.
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