Remote Customer Support Specialist | Flexible Hours

Burjline Builders; White Center (WA); On-site; USD 28,000 - 54,000; Full time

Benefits offered by this job

Training program

Flexible scheduling

Career development

Remote work environment

Multinational company

Job summary

Dumarey Group is seeking a Remote Customer Support Representative to join our remote-first team. You will handle customer inquiries via email, chat, and other channels, resolve issues, and maintain accurate records to support data management and digital workflows.

This role offers flexible scheduling and both full-time and part-time options, with a focus on delivering exceptional service to a diverse client base in a collaborative, multinational environment.

Qualifications

• Experience in a customer-facing role (support, client services).
• Excellent written and verbal communication with attention to detail.
• Able to work independently with strong time-management and organisation.

Responsibilities

• Respond to customer inquiries via email, chat, and other channels in a timely manner.
• Identify customer needs to achieve satisfaction and resolution.
• Provide accurate information using appropriate methods and tools.
• Handle complaints with appropriate solutions and follow-up.
• Maintain detailed records of interactions and process accounts.
• Collaborate with team and other departments to ensure seamless service.

Skills

Customer service

Communication skills

Problem-solving

Self-motivation

Time management

Tools

CRM software

Chat software

Job description

Dumarey Group is seeking a Remote Customer Support Representative to join our remote-first team. You will handle customer inquiries via email, chat, and other channels, resolve issues, and maintain accurate records to support data management and digital workflows.

This role offers flexible scheduling and both full-time and part-time options, with a focus on delivering exceptional service to a diverse client base in a collaborative, multinational environment.