Remote Customer Experience Specialist — Flexible Hours

Path Arc; La Mesa (CA); Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health Insurance (dental and vision)

Excellent retirement plan

Upward mobility into other positions

Flexible hours

Remote Position(s) available

Job summary

Path Arc is seeking a customer service representative to assist clients by providing product information, listening empathetically, and resolving issues quickly. The role emphasizes proactive problem solving and a positive customer experience.

The position handles calls, emails, chats, and scheduling callbacks, with a focus on following procedures and multitasking. Remote work options are available, offering growth into other roles within the company.

Qualifications

• Experience in customer support or related field.
• Excellent phone and written communication.
• Basic computer skills and multitasking.
• Strong time management and prioritization.
• Customer-focused with problem-solving mindset.

Responsibilities

• Answer and manage inquiries via calls, email, chat.
• Provide accurate product information and troubleshooting.
• Follow procedures and policies.
• Record interactions and update customer records.
• Assist with upselling when appropriate.

Skills

Customer focus

Active listening

Communication skills

Multitasking

Time management

Upselling

Scheduling calls

Job description

Path Arc is seeking a customer service representative to assist clients by providing product information, listening empathetically, and resolving issues quickly. The role emphasizes proactive problem solving and a positive customer experience.

The position handles calls, emails, chats, and scheduling callbacks, with a focus on following procedures and multitasking. Remote work options are available, offering growth into other roles within the company.