Customer Support Specialist Juniper Square

HelpfulRemote; Northern (KY); Hybrid; USD 60,000 - 70,000; Full time

Benefits offered by this job

Equity

Benefits package

Remote-friendly

Job summary

HelpfulRemote seeks a Product Expert to support private equity customers using Juniper Square. You will troubleshoot complex issues by phone, email, and chat, acting as product expert and working closely with Customer Success Managers, Product Managers, and Engineers.

A bachelor's degree (finance/accounting/economics/MIS or related) and 2+ years of experience are required. The role is full-time with location flexibility across the USA, including remote work and offices in San Francisco, NYC,

Qualifications

• Bachelor's degree in Finance, Accounting, Economics, MIS, or related business field.
• 2+ years of relevant professional experience.
• Strong communication, troubleshooting, analytical and organizational skills.

Responsibilities

• Serve as product expert for the Juniper Square platform.
• Troubleshoot complex technical issues via phone, email, and chat.
• Collaborate with Customer Success Managers, Product Managers, and Engineers to resolve problems.
• Capture customer feedback to guide product improvements.

Skills

Communication skills

Troubleshooting

Analytical thinking

Organizational skills

Education

Bachelor's degree

Tools

CRM software

Job description

This role supports private equity customers who use Juniper Square's software platform. You'll act as a product expert, troubleshoot complex technical issues through phone, email, and chat, and work closely with Customer Success Managers, Product Managers, and Engineers to resolve problems and improve the product based on customer feedback.

The company wants someone with a bachelor's degree, ideally in Finance, Accounting, Economics, MIS, or a related business field, plus 2+ years of relevant professional experience. Strong communication, troubleshooting, analytical, and organizational skills are required, along with a team-first attitude and genuine interest in helping customers succeed.

This is a full-time position open to candidates residing in the USA, with flexible work arrangements ranging from fully remote to in-office at company locations in San Francisco, New York City, Mumbai, or Bangalore. Base salary range is $60,000-$70,000 plus equity and benefits.