Remote Customer Support Specialist - Private Markets

Juniper Square; United States; Remote; USD 60,000 - 70,000; Full time

Benefits offered by this job

Health/Dental/Vision

Life Insurance

Mental Wellness

Fertility support

Flex Time Off

Family leave

401k plan

Commuter benefits

Professional stipend

Job summary

Juniper Square seeks a Customer Support Specialist to serve as a product expert for our private equity clients. You will troubleshoot complex issues, deliver technical assistance via phone, email, and chat, and collaborate with cross-functional teams to ensure outstanding customer experiences.

This role offers growth in Customer Success pathways with a remote-friendly environment and a base salary range of $60k–$70k plus benefits.

Qualifications

• Bachelor’s degree (Finance, Accounting, Economics, MIS, or business-related degree preferred)
• 2+ years of professional experience in relevant setting
• Excellent written and verbal communication skills
• Demonstrate assertiveness and perseverance when resolving customer requests
• Team-first attitude, high level of empathy, and passion for helping others
• Strong troubleshooting, problem-solving, and analytical ability
• Excellent time management and organizational skills
• Strong technical aptitude and a desire to learn and develop new skills

Responsibilities

• Deliver outstanding technical assistance to our customers via phone, email, and chat while taking ownership of timely solutions
• Build knowledge of our evolving software and the private markets industry in order to be a go-to expert who can share best practices and guide customers to success
• Build valuable B2B customer-facing skills by developing strong relationships with customers and acting as their trusted advisor
• Work closely with Customer Success Managers, Product Managers, and Software Engineers to identify and implement solutions for our customers
• Advocate by sharing customer feedback to inform product development and software improvements
• Contribute towards cross-functional initiatives and strategic projects
• Develop and refine internal documentation, processes, and procedures
• Contribute to our positive and inclusive team culture by supporting your colleagues and sharing your knowledge and expertise

Skills

Excellent written and verbal comms

Troubleshooting

Time management

Technical aptitude

Empathy and teamwork

Assertiveness in resolution

Education

Bachelor’s degree (Finance, Accounting, Economics, MIS, or business-related degree preferred)

Job description

Juniper Square seeks a Customer Support Specialist to serve as a product expert for our private equity clients. You will troubleshoot complex issues, deliver technical assistance via phone, email, and chat, and collaborate with cross-functional teams to ensure outstanding customer experiences.

This role offers growth in Customer Success pathways with a remote-friendly environment and a base salary range of $60k–$70k plus benefits.