Remote Customer Support Specialist – Empathetic & Calm

Clinical Partners; United States; Remote; USD 29,000 - 36,000; Full time

Benefits offered by this job

25 days + bank holidays

Birthday day off

Benefits Platform

Life Assurance

Charitable events participation

Wellbeing portal & EAP

Job summary

Clinical Partners is hiring a Customer Support Agent to join our remote, UK-based Hub team. You will be the first point of contact for patients, families and professionals, handling enquiries via phone, email and live chat with empathy and efficiency.

The role involves booking appointments, coordinating care, maintaining records (Salesforce), and escalating safeguarding issues when required. This is a full-time, remote-first position with a competitive benefits package.

Qualifications

• 3+ years in a customer-facing or support role.
• Experience in remote, KPI-driven environments.
• Strong written and verbal communication skills.
• Experience using databases and managing confidential information.
• Knowledge of safeguarding and mental health.

Responsibilities

• Provide frontline support to patients, carers, and professionals via telephone, email and live chat.
• Handle enquiries with empathy, professionalism, and efficiency even during busy periods.
• Book appointments and coordinate care in line with clinical requirements.
• Maintain accurate and timely records in our systems (e.g., Salesforce).
• Recognise and appropriately escalate safeguarding concerns or service disruptions.
• Work collaboratively with colleagues to ensure service continuity.
• Provide accurate service information in a friendly, efficient and courteous way.
• Coordinate sensitive matters per policy with clinical governance teams when needed.

Skills

Customer-facing experience

Composure under pressure

Communication

Data handling / confidential info

Accountability

Mental health knowledge

Salesforce experience

Safeguarding understanding

Tools

Salesforce

Job description

Clinical Partners is hiring a Customer Support Agent to join our remote, UK-based Hub team. You will be the first point of contact for patients, families and professionals, handling enquiries via phone, email and live chat with empathy and efficiency.

The role involves booking appointments, coordinating care, maintaining records (Salesforce), and escalating safeguarding issues when required. This is a full-time, remote-first position with a competitive benefits package.