Remote Customer Support Specialist: Email, Chat & Zoom

HKR.TEAM; United States; Remote; USD 34,000 - 48,000; Full time

Benefits offered by this job

Remote-first

Full-time remote contractor

Job summary

HKR.TEAM is a remote-first company delivering global HR solutions. We are seeking an experienced customer support specialist to handle inquiries across email, live chat, and Zoom.

You will own your queue, prioritize to meet Time to First Response targets, and collaborate with Product and Engineering by documenting bugs and feature feedback. The role emphasizes strong technical aptitude, the ability to explain complex issues simply, and comfort with support metrics.

Qualifications

• Strong technical aptitude; explain complex issues clearly.
• Experience supporting customers via email, live chat, and video platforms.
• Comfort with support metrics and problem solving.

Responsibilities

• Respond to customers via email, live chat, and Zoom.
• Own your queue and hit response targets.
• Provide product feedback by writing bug reports and feature requests.

Skills

Customer support

Technical aptitude

Clear communication

Metrics literacy

Tools

Email

Live chat

Zoom

Job description

HKR.TEAM is a remote-first company delivering global HR solutions. We are seeking an experienced customer support specialist to handle inquiries across email, live chat, and Zoom.

You will own your queue, prioritize to meet Time to First Response targets, and collaborate with Product and Engineering by documenting bugs and feature feedback. The role emphasizes strong technical aptitude, the ability to explain complex issues simply, and comfort with support metrics.