Remote Customer Support Specialist: Advanced Issues

Habitat For Humanity Of Durham; United States; Remote; USD 38,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Dental and vision coverage

Job summary

PNC is seeking a remote Customer Support Representative within its Linga organization. The role focuses on advanced customer service for specialized products and services, across multiple channels, with emphasis on problem resolution and client satisfaction.

The position requires 3+ years of experience in a customer-facing role, Associates degree, and may require holiday work. Remote work is eligible in select locations with approval. Comprehensive benefits are provided.

Qualifications

• Successful candidates will demonstrate relevant knowledge, skills, and abilities for the role.
• Experience providing high-quality customer service and support is preferred.
• Ability to troubleshoot complex product/service inquiries and escalate when needed.

Responsibilities

• Performs advanced customer service for specialized products and services across multiple channels.
• Receives, investigates and responds to complex customer inquiries.
• Resolves issues, identifies root causes and may escalate to higher levels.
• Maintains high levels of customer satisfaction and may coach/train others.
• Documents interactions and completes service requests to minimize effort.

Skills

CARES model

Customer service

Problem solving

Technical support

Decision making

Education

Associates degree

Job description

PNC is seeking a remote Customer Support Representative within its Linga organization. The role focuses on advanced customer service for specialized products and services, across multiple channels, with emphasis on problem resolution and client satisfaction.

The position requires 3+ years of experience in a customer-facing role, Associates degree, and may require holiday work. Remote work is eligible in select locations with approval. Comprehensive benefits are provided.