Remote Immigration Admin & Client Support Specialist

Scale-X Solutions; United States; Remote; USD 10,000 - 13,000; Full time

Job summary

Scale-X Solutions is seeking a proactive Customer Support Officer/Administrative Assistant for a fully remote role. You will support immigration lawyers, paralegals, and clients by handling administrative tasks and providing front-line customer service across emails and chats.

The role covers administrative support, non-voice customer service, and immigration-specific tasks such as document collection, deadline tracking, and maintaining confidentiality.

Qualifications

• Background in immigration, legal services, or BPO is a strong advantage.
• Experience with case management software (Clio, MyCase, etc.).
• Proficient with Microsoft Teams.
• Excellent written and verbal communication skills.

Responsibilities

• Admin support: manage emails, calendars, and documents.
• Customer support (non-voice): respond via email/chat; guide clients.
• Immigration tasks: track deadlines, collect documents, maintain confidentiality.

Skills

Immigration

Legal services

BPO

Clio

MyCase

Microsoft Teams

Written comms

Verbal comms

Attention to detail

Organization

Tools

Clio

MyCase

Job description

Scale-X Solutions is seeking a proactive Customer Support Officer/Administrative Assistant for a fully remote role. You will support immigration lawyers, paralegals, and clients by handling administrative tasks and providing front-line customer service across emails and chats.

The role covers administrative support, non-voice customer service, and immigration-specific tasks such as document collection, deadline tracking, and maintaining confidentiality.