Remote Customer Support Specialist

Geeks on Site

Pennsylvania

Remote

USD 19,286 - 20,664

Full time

14 days+

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Benefits offered by this job

Paid training program

Health benefits after 90 days

PTO for full-time employees

401(k) with matching contributions after 1 year of service

Job summary

Geeks on Site is looking for a dedicated Customer Service Representative to work remotely in Pennsylvania. This full-time position involves managing high call volumes, providing product information, and resolving customer complaints. Ideal candidates will have a high school diploma, customer service experience, and strong communication skills. Benefits include a salary range of $14 - $15 per hour, paid training, health benefits, and a 401(k) plan with matching contributions after one year.

Qualifications

High school diploma or GED required.
Customer Representative experience preferred but not required.
Computer literacy and experience with CRM systems are necessary.
Reliable internet connection with at least 50Mbps speed needed.

Responsibilities

Manage high call volumes from inbound phone traffic.
Follow company policies and procedures to handle calls efficiently.
Resolve customer complaints following company standards.
Multitask across several applications in a fast-paced environment.

Skills

Customer service skills

Problem-solving skills

Multitasking

Verbal communication

Written communication

Education

High school diploma or GED

Tools

CRM systems

Job description

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