Remote Customer Support Specialist

Geeks on Site

Pennsylvania

Remote

USD 19,286 - 20,664

Full time

14 days+
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Benefits offered by this job

Paid training program
Health benefits after 90 days
PTO for full-time employees
401(k) with matching contributions after 1 year of service

Job summary

Geeks on Site is looking for a dedicated Customer Service Representative to work remotely in Pennsylvania. This full-time position involves managing high call volumes, providing product information, and resolving customer complaints. Ideal candidates will have a high school diploma, customer service experience, and strong communication skills. Benefits include a salary range of $14 - $15 per hour, paid training, health benefits, and a 401(k) plan with matching contributions after one year.

Qualifications

  • High school diploma or GED required.
  • Customer Representative experience preferred but not required.
  • Computer literacy and experience with CRM systems are necessary.
  • Reliable internet connection with at least 50Mbps speed needed.

Responsibilities

  • Manage high call volumes from inbound phone traffic.
  • Follow company policies and procedures to handle calls efficiently.
  • Resolve customer complaints following company standards.
  • Multitask across several applications in a fast-paced environment.

Skills

Customer service skills
Problem-solving skills
Multitasking
Verbal communication
Written communication

Education

High school diploma or GED

Tools

CRM systems

Job description

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