Nearshore Guatemala - Network Technician & System Administrator (T2) for MSP

Caperion Computing Solutions LLC

Delray Beach (FL)

On-site

USD 50,000 - 80,000

Full time

14 days+

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Benefits offered by this job

Competitive salary package

Vacation time

Job summary

Caperion Computing Solutions LLC seeks motivated Network Technicians & System Administrators for their Delray Beach location. The ideal candidate will provide remote support, engage in design projects, and train staff. This full-time role offers competitive pay and requires strong networking knowledge and a degree. Applicants should have an excellent work ethic and be willing to learn and grow within the organization.

Qualifications

Requires 3-5 years in similar roles with strong networking skills.
Technical certifications like CompTia or MS are a plus.
Must be able to communicate technical issues to various levels.

Responsibilities

Provide remote help-desk support and escalate Tier 2 issues.
Install, configure, and troubleshoot hardware and software.
Setup and maintain servers in cloud and on-prem environments.

Skills

Networking knowledge

Cloud services administration

Windows Server expertise

Troubleshooting connectivity

Scripting

Education

4 year College Degree

Job description

Nearshore Guatemala - Network Technician & System Administrator (T2) for MSP

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This post is exclusively for our nearshore facility in Guatemala. If that is not how you reached us, please inquire separately.

This position is available immediately offering competitive pay based on skill level and experience.

We are an established IT Consulting company and MSP in business for over 20 years. We provide technical support, integrations, and consulting services to commercial businesses, and we are looking for a NETWORK TECHNICIAN & SYSTEM ADMINISTRATOR who is willing and motivated to learn and grow within the organization. This individual must be very organized and personable with a great attitude, be able to work well in a team environment and meet deadlines. Excellent work ethic combined with consistent performance, reliability and attendance are top priorities.

KEY RESPONSIBILITIES (examples):

Work remotely alongside your other team members in our Delray Beach Florida office
Performing remote help-desk support for end users
Regularly completed assigned research and project related jobs
Act as the Tier 2 escalation level for all entry level support staff
Work on design projects including environments, connectivity, and cybersecurity
Create training materials and conduct training sessions to instruct staff members how to execute procedures or to teach new technologies and solutions
Scripting to automate repetitive or tasks that would assure proper execution and best use of time for staff where feasible
Communicate comfortably and efficiently with the customers and our team by phone and via email
Follow up regularly post job completion to assure high level of satisfaction
Install, configure, and troubleshoot common desktop, server and network hardware
Setup, monitor, and maintain servers and entire environments both cloud hosted and on-premise with the client
Setup, monitor, and maintain servers and entire environments both cloud hosted and on-premise with the client
Configure and maintain secure connectivity among multiple locations, hosting environments and remote staff
Monitor and service backups, security systems, and other critical services
Provide basic training to end users in operation of equipment and applications
Be compulsive about documentation, maintaining records of all phone calls, emails, service requests and communications in proprietary ticketing system
Be available to work and keep regular business hours M-F, and from time-to-time extra hours during disaster scenarios or on planned projects
Must take turns on rotation schedule carrying an after-hours emergency cell phone, and fulfill the duties accompanying

Requirements

ALL RESPONSIBILITIES OF LOWER TIER STAFF AS NECESSARY

SOFT SKILLS:

Strong attention to detail
Strong organizational and logical thinking skills
Must be able to work under pressure and meet tight deadlines when required
Must be able to communicate complex ideas with others of various levels of understanding
Must have excellent interpersonal, communication and writing skills

TECHNICAL EXPERTISE:

Requires strong conceptual knowledge of networking: subnetting, routing, NAT, network design, etc
Cloud services administration: MS 365, Azure/Entra, AWS, DR Backups, security services, etc
Windows Servers: 2008 - 2022+, Active Directory, Group Policy, cloud integrations, etc
Strong understanding of modern security concepts across numerous IT disciplines
Desktop Operating Systems: Windows 7-11+, Mac OS X
Common Desktop Applications: e.g. MS Office, QuickBooks, ACT, etc
Troubleshooting Connectivity: Multi-WAN, routing, Wireless technologies, fail-over, etc
Network Appliances: Firewalls, Routers, Managed Switches, VLANs
Command line, Power Shell, Power Bi, scripting, etc
Familiarity with IP Telephony concepts and technologies
Strong experience setting up and maintaining virtualization environments: VMWare, Hyper-V

EDUCATION AND WORK HISTORY REQUIREMENTS:

4 year College Degree
Minimum 3-5 years working in similar roles
Technical Certifications (CompTia, MS, Cisco, ITIL, similar) are a plus
Ongoing Continuing Education is a requirement, with annual education and certification benchmarks

Benefits