Remote Customer Support Specialist

7Seventy; Northern (KY); Hybrid; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health, dental, and vision plans

Four weeks of paid time off

401(k) with employer match

Personal assistance programs for work‑

Job summary

7Seventy is seeking a remote Customer Service Representative to deliver accurate, timely support across phone, email, chat, and other channels. The role emphasizes documentation, cross-team coordination, and adapting to changing priorities while maintaining a consistently positive customer experience.

Responsibilities include handling inquiries, basic troubleshooting, processing certificate requests, and managing email inboxes with minimal supervision.

Qualifications

• High school diploma or equivalent required.
• At least 2 years in customer service, preferably in call center or service-focused environment.
• Ability to obtain and maintain a Property & Casualty (P&C) insurance license.
• Strong written and verbal communication; across multiple channels.
• Proficiency with common customer service software and systems including CRM tools.

Responsibilities

• Provide high-quality customer service by phone, email, chat, and other channels with professional communication.
• Document customer accounts thoroughly immediately after each action or interaction.
• Use tools and job aids effectively; perform basic troubleshooting before escalation.
• Assist with simple certificate requests and manage assigned email inboxes.
• Manage tasks independently with minimal supervision to maintain high service levels.
• Adapt quickly to changing customer needs and channel demands with empathy.
• Provide frontline feedback to improve processes and AI-generated responses.
• Perform additional duties as directed.

Skills

Customer service

Multichannel support

CRM software

Written communication

Verbal communication

AI-assisted tools

Time management

Problem solving

Education

High school diploma or equivalent

Tools

CRM software

AI chat tools

Email management software

Job description

7Seventy is seeking a remote Customer Service Representative to deliver accurate, timely support across phone, email, chat, and other channels. The role emphasizes documentation, cross-team coordination, and adapting to changing priorities while maintaining a consistently positive customer experience.

Responsibilities include handling inquiries, basic troubleshooting, processing certificate requests, and managing email inboxes with minimal supervision.