Remote Customer Support Specialist: Tech Issues & Feedback

7Seventy Recruiting

United States

On-site

USD 42,000 - 64,000

Full time

2 hours ago

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Job summary

7Seventy Recruiting is seeking a Customer Support Specialist to provide responsive assistance via email, live chat, and Zoom for restaurant technology customers. You will own frontline issues, explain complex product details clearly, and manage a dynamic support queue with escalation as needed.

You will contribute to improving support efficiency by updating documentation and identifying recurring patterns. This role is remote-first, with competitive compensation, benefits, and potential equity

Qualifications

Strong technical aptitude and ability to explain complex issues in simple terms.
Experience supporting customers via email, live chat, and Zoom.
Genuine motivation to help people and solve problems.
Comfort with support metrics like Time to First Response and CSAT.

Responsibilities

Respond to customer questions through email, live chat, and Zoom, resolving on first contact when possible.
Explain technical product questions clearly to non-technical users.
Own and manage your support queue and priorities to meet targets.
Create clear bug reports and feedback for Product/Engineering.
Follow up on escalated issues until resolved.
Identify recurring issues and flag trends proactively.
Maintain help docs, macros, and internal knowledge base.
Stay calm and professional with frustrated customers; de-escalate when needed.
Participate in weekend on-call rotation to support higher volume periods.