Remote Customer Support Specialist

Group O, Inc.; Milan (IL); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

FSA

Job summary

Group O is seeking a Call Center Customer Service Representative (Michelin) for fully remote work. The role handles inquiries, orders, and billing with a focus on accuracy and customer satisfaction. The position reports to Angela Kelley and offers benefits including medical, dental, vision, and 401(k).

Ideal candidates will have strong communication, problem-solving skills, and a customer-first mindset, with a readiness to work flexible hours within a remote setup.

Qualifications

• High School Diploma required.
• Remote work setup and reliable internet essential.
• Ability to communicate clearly and professionally.
• Excellent listening and problem-solving skills.

Responsibilities

• Handle incoming calls for inquiries, orders, billing, or tech support with accurate, courteous responses.
• Listen actively, identify root causes, and resolve issues to customers’ satisfaction.
• Build rapport with customers using empathy, patience, and professionalism.
• Maintain knowledge of products, pricing, and promotions; update through training.
• Assist with orders, returns, tracking shipments, and account changes.
• Record interactions in the CRM and generate reports to track trends.
• Collaborate with sales, marketing, and tech support for escalations.
• Suggest improvements to processes and service delivery.

Skills

Verbal communication

Active listening

Problem solving

Typing/data entry

Remote work setup

Education

High School Diploma

Tools

Basic computer skills

Job description

Group O is seeking a Call Center Customer Service Representative (Michelin) for fully remote work. The role handles inquiries, orders, and billing with a focus on accuracy and customer satisfaction. The position reports to Angela Kelley and offers benefits including medical, dental, vision, and 401(k).

Ideal candidates will have strong communication, problem-solving skills, and a customer-first mindset, with a readiness to work flexible hours within a remote setup.