Remote Customer Support Specialist

AD; Los Angeles (CA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Retirement plan participation

Job summary

The Customer Service Representative (CSR) is responsible for providing timely, professional, and accurate support to customers by resolving inquiries, addressing concerns, and ensuring a positive customer experience. This role serves as a key point of contact between the company and its customers and plays an essential role in customer retention and satisfaction.

Fully remote position offering flexible schedules; compensation is competitive and may include benefits such as health insurance, PTO,

Qualifications

• High school diploma or equivalent; further education preferred.
• 1+ year in customer service or related experience, call center an asset.
• Strong verbal and written communication; calm handling of concerns.
• Basic computer skills; quick to learn new systems.
• Organized with strong attention to detail.

Responsibilities

• Respond to inquiries via phone, email, chat, or ticketing system with courtesy.
• Resolve issues efficiently following company policies.
• Document interactions and resolutions in internal systems.
• Escalate complex issues to appropriate teams when needed.
• Maintain knowledge of products and processes; meet service levels.
• Collaborate with Sales, Operations, Product to improve experience.
• Identify recurring issues and provide leadership feedback.

Skills

Customer service

Communication skills

Problem solving

Multitasking

Education

High school diploma

Associates degree preferred

Bachelor's degree preferred

Tools

CRM software

Zendesk

Salesforce

Freshdesk

Job description

The Customer Service Representative (CSR) is responsible for providing timely, professional, and accurate support to customers by resolving inquiries, addressing concerns, and ensuring a positive customer experience. This role serves as a key point of contact between the company and its customers and plays an essential role in customer retention and satisfaction.

Fully remote position offering flexible schedules; compensation is competitive and may include benefits such as health insurance, PTO,