Remote Customer Support Specialist

Nugent Supply Company Inc; Los Angeles (CA); Remote; USD 39,000 - 54,000; Full time

Job summary

Nugent Supply Company Inc. is seeking a Customer Service Representative to be the primary point of contact for customers. You will respond via phone, email, and chat, resolving issues and maintaining accurate CRM records to ensure a seamless customer experience.

The role requires problem-solving skills, a customer-focused mindset, and excellent verbal and written communication. Familiarity with CRM tools like Salesforce or Zendesk is preferred, and a high school diploma is required or an

Qualifications

• 0–3 years in customer service or support.
• Strong problem-solving and customer-focused mindset.
• Excellent verbal and written communication skills.
• Proficiency with CRM platforms (Salesforce, Zendesk) and basic computer applications.
• Ability to work independently and as part of a team in a fast-paced environment.
• High school diploma or equivalent; associate or bachelor's degree preferred.

Responsibilities

• Respond to customer inquiries via phone, email, and chat with professionalism and empathy.
• Diagnose and resolve product or service issues, escalating complex cases when necessary.
• Maintain accurate records of interactions in the CRM system, ensuring data integrity.
• Follow up with customers to confirm issue resolution and gather feedback.
• Identify recurring problems and recommend process improvements to management.
• Stay up-to-date on product knowledge, policies, and company procedures.
• Meet or exceed established service level agreements (SLAs) and performance metrics.

Skills

Problem solving

Customer focus

Communication skills

CRM proficiency

Independent & team work

Education readiness

Education

High school diploma or equivalent

Associate or bachelor's degree preferred

Job description

Nugent Supply Company Inc. is seeking a Customer Service Representative to be the primary point of contact for customers. You will respond via phone, email, and chat, resolving issues and maintaining accurate CRM records to ensure a seamless customer experience.

The role requires problem-solving skills, a customer-focused mindset, and excellent verbal and written communication. Familiarity with CRM tools like Salesforce or Zendesk is preferred, and a high school diploma is required or an