Remote Customer Experience Specialist - Email, Chat & Phone

LC GROUP; New York (NY); Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Daily pay option

Exclusive employee perks

Flexible scheduling

Job summary

LC GROUP is seeking a detail-oriented Remote Customer Experience Assistant to support clients via email, chat, and phone. You will help review bookings, timelines, and itineraries, guiding clients through options and ensuring smooth service experiences in a fully remote environment.

The role emphasizes strong communication, organization, and proactive problem-solving, with ongoing training and a supportive team. Remote operations and flexible hours are offered.

Qualifications

• Must be 18 years of age or older.
• Prior experience in customer service, hospitality, call center, or virtual support roles is preferred.
• Excellent written and verbal communication skills.
• Strong organizational and multitasking abilities in a remote setting.
• Tech-savvy and comfortable using email, chat, and other virtual tools for daily communication.
• Must have a reliable internet connection.

Responsibilities

• Communicate with clients via email, chat, and phone to provide timely, helpful, and accurate assistance.
• Help clients review and finalize key details such as booking confirmations, service timelines, and itinerary support.
• Deliver clear guidance by identifying client needs and walking them through the best available options.
• Assist with changes, confirmations, or questions related to scheduled services, appointments, or travel arrangements.
• Collaborate with internal teams to help resolve escalated or complex situations professionally.
• Ensure a smooth and satisfying client experience through proactive follow-up and support.

Skills

Customer service experience

Written communication

Verbal communication

Organizational skills

Remote work proficiency

Internet connectivity

Tools

Email tools

Chat tools

Phone support

Job description

LC GROUP is seeking a detail-oriented Remote Customer Experience Assistant to support clients via email, chat, and phone. You will help review bookings, timelines, and itineraries, guiding clients through options and ensuring smooth service experiences in a fully remote environment.

The role emphasizes strong communication, organization, and proactive problem-solving, with ongoing training and a supportive team. Remote operations and flexible hours are offered.