Customer Support Specialist – IT Proficiency Testing

Lgcgroup; Traverse City (MI); On-site; USD 22,000 - 30,000; Full time

Job summary

LGC seeks a Customer Service Representative to be the face of our company, delivering exceptional support to clients and contributing to a dynamic IT-focused team. This role involves professional and courteous communication across email, phone, fax, and live chat, with a focus on accurate data handling and timely solutions.

You will manage account inquiries, process renewals and orders, assist with website navigation, and collaborate with internal groups to address participant needs, aiming to

Qualifications

• Customer service experience in call center or client-focused roles.
• Experience using computers, email platforms, and internet-based tools.
• Ability to communicate clearly and professionally.

Responsibilities

• Answer customer inquiries via email, phone, live chat, and fax promptly and accurately.
• Process account updates, new orders, and order changes in company systems.
• Prepare quotes to obtain payments or purchase orders for new program enrollments.
• Support participants with API website login issues and navigation.
• Collaborate with internal teams to resolve participant concerns.

Skills

Customer service experience

Multi-channel communication

Strong communication

Education

High school diploma or equivalent

Tools

CRM software

Email platforms

Office tools

Job description

LGC seeks a Customer Service Representative to be the face of our company, delivering exceptional support to clients and contributing to a dynamic IT-focused team. This role involves professional and courteous communication across email, phone, fax, and live chat, with a focus on accurate data handling and timely solutions.

You will manage account inquiries, process renewals and orders, assist with website navigation, and collaborate with internal groups to address participant needs, aiming to