Remote Customer Success Advocate

XACT; Orlando (FL); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

PTO

Flexible schedules

Health insurance

Dental insurance

Vision insurance

Allstate supplemental coverage

Aetna group plan

Job summary

XACT is seeking a Customer Service Specialist to provide outstanding support from a secure home office. You will assist customers by phone, email, and live chat, helping with product selection, order questions, and issue resolution, aiming to delight every customer.

The role emphasizes empathy, active listening, and problem solving, with flexible scheduling and comprehensive benefits. You will collaborate across teams, maintain records, meet performance metrics, and contribute to ongoing company

Qualifications

• High school diploma or equivalent; some college coursework is a plus.
• Prior customer service experience is ideal, but we’re happy to train the right candidate.
• Strong communication, interpersonal, and decision‑making skills.
• A proactive, positive attitude with a focus on solutions and customer satisfaction.
• Ability to multitask and prioritize in a fast‑paced environment.
• Comfortable using technology and troubleshooting technical issues.
• Typing at least 40 WPM.

Responsibilities

• Assist customers via phone, email, and live chat with product selection and order questions.
• Use active listening to understand needs and propose effective solutions.
• Communicate with other departments to ensure timely orders and delivery.
• Meet performance metrics and pursue opportunities for growth.
• Maintain detailed records of customer interactions for efficiency.
• Identify upselling or cross‑selling opportunities to enhance the experience.
• Stay informed about company updates to provide accurate guidance.
• Support projects and other tasks to help company growth.

Skills

Empathy

Active listening

Communication

Problem solving

Typing 40 WPM

Multitasking

Education

High school diploma or equivalent

Tools

Windows 10/11

Job description

XACT is seeking a Customer Service Specialist to provide outstanding support from a secure home office. You will assist customers by phone, email, and live chat, helping with product selection, order questions, and issue resolution, aiming to delight every customer.

The role emphasizes empathy, active listening, and problem solving, with flexible scheduling and comprehensive benefits. You will collaborate across teams, maintain records, meet performance metrics, and contribute to ongoing company