Operations Support Analyst - Account Maintenance&Recovery

Axelon Services Corporation; Johnston (RI); On-site; USD 42,000 - 66,000; Full time

Job summary

Axelon Services Corporation in Johnston, RI is seeking a Business Support Analyst to provide operational support for the Consumer Specialty Operations Account Maintenance & Support team. You will process account-related requests, ensure accuracy, and meet SLAs.

The role emphasizes regulatory compliance, data integrity, collaboration with internal teams, and continuous process improvements to enhance customer experience while handling sensitive information with discretion.

Qualifications

• High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
• Strong attention to detail and commitment to accuracy.
• Effective verbal and written communication skills.
• Ability to manage multiple priorities and meet deadlines in a production-driven environment.
• Proficiency with Microsoft Office applications and operational systems.
• Ability to handle confidential and sensitive customer information appropriately.

Responsibilities

• Process incoming mail operations, including researching, categorizing, and distributing correspondence to multiple teams across the Collections organization.
• Execute quality control reviews of Recovery Letters and Receipts, ensuring accuracy, consistency, and compliance with company and regulatory requirements.
• Review the Power of Attorney and Authorization of documents received via mail, fax, or email and perform the necessary maintenance on the account.
• Perform account tagging and maintenance activities to ensure customer records reflect current account instructions and restrictions.
• Ensure customer-impacting activities are completed accurately and within established turnaround times and SLAs.
• Maintain accurate documentation and records for audit and compliance purposes.
• Partner with internal business partners, collections teams, compliance, legal, and customer service departments to resolve account-related inquiries.
• Identify process improvements that increase efficiency, reduce risk, and improve the customer experience.
• Support departmental objectives, reporting requirements, and special projects as assigned.

Skills

Attention to detail

Verbal and written communication

Time management

Microsoft Office

Confidential information handling

Education

High school diploma or equivalent

Associate’s or Bachelor’s degree preferred

Job description

Axelon Services Corporation in Johnston, RI is seeking a Business Support Analyst to provide operational support for the Consumer Specialty Operations Account Maintenance & Support team. You will process account-related requests, ensure accuracy, and meet SLAs.

The role emphasizes regulatory compliance, data integrity, collaboration with internal teams, and continuous process improvements to enhance customer experience while handling sensitive information with discretion.