Remote Customer Support & Sales Specialist

Pavago; Hawaii; Hybrid; USD 40,000 - 52,000; Full time

Job summary

Pavago is hiring a Customer Service Representative to support Hawaii customers with a focus on delivering an excellent experience across calls, emails, and texts. The role requires empathy, prompt follow-up, and accurate information to guide purchasing decisions and resolve inquiries.

As a remote, full-time team member, you will work Hawaii business hours and coordinate with internal teams to ensure smooth order fulfillment while maintaining CRM records and meeting service standards.

Qualifications

• Excellent spoken and written English.
• Strong customer service and communication skills.
• Previous experience in customer service, inside sales, or call center environments.
• Comfortable handling inbound customer inquiries.
• Strong organization and follow-up skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Answer inbound customer phone calls and provide professional assistance.
• Respond promptly to customer emails and text messages.
• Guide customers through product options and purchasing decisions.
• Provide accurate information while creating a positive customer experience.
• Assist customers throughout the buying process and process orders accurately.
• Follow up on customer inquiries until resolution.

Skills

English proficiency

Customer service

Communication

Multitasking

Follow-up

Tools

CRM software

Job description

Pavago is hiring a Customer Service Representative to support Hawaii customers with a focus on delivering an excellent experience across calls, emails, and texts. The role requires empathy, prompt follow-up, and accurate information to guide purchasing decisions and resolve inquiries.

As a remote, full-time team member, you will work Hawaii business hours and coordinate with internal teams to ensure smooth order fulfillment while maintaining CRM records and meeting service standards.