Remote Customer Support Pro — Tech & Racing Enthusiast

1/ST Technology - Xpressbet and AmTote International; United States; On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Bonus opportunity

Remote work (U.S.)

Job summary

1/ST Technology is a fully integrated racing and gaming technology company providing solutions that drive pari-mutuel and fixed-odds wagering worldwide. A leading technology provider to the North American pari-mutuel market, offering wagering on computer, phone, or mobile devices.

We are seeking a Customer Service Representative to perform transactions and processes supporting daily operations, delivering internal and external customer service that meets quality and service goals.

Qualifications

• High School diploma or equivalent.
• Minimum of one year of customer service experience.
• Experience with Microsoft Office Suite preferred.

Responsibilities

• Answer telephone inquiries and promote the organization’s products and services in English and Spanish (preferred).
• Researches and resolves customer concerns and complaints to ensure retention and satisfaction.
• Answers customer calls, in a large variety, with timeliness and accuracy.
• Identifies and assesses customer needs to provide accurate solutions.
• Escalates issues to supervisors as required and as appropriate.
• Provides accurate, valid and complete information by utilizing the right tools.
• Meets personal and team accuracy, call targets and call handling quotas.
• Follows communication guidelines and policies.
• Correctly utilizes internal documentation and leadership team members for solutions.
• Acts as a customer advocate.
• Recommends process and product improvements and feedback.
• Actively participates in team meetings, coaching sessions, one on ones, and other meetings.

Skills

Customer service

Communication

Teamwork

Time management

Education

High School diploma

Tools

Microsoft Office

Job description

1/ST Technology is a fully integrated racing and gaming technology company providing solutions that drive pari-mutuel and fixed-odds wagering worldwide. A leading technology provider to the North American pari-mutuel market, offering wagering on computer, phone, or mobile devices.

We are seeking a Customer Service Representative to perform transactions and processes supporting daily operations, delivering internal and external customer service that meets quality and service goals.