Remote Customer Support Pro — Grow Your Independent Book

Liveops.; United States; Remote; USD 17,000 - 31,000; Part time

Benefits offered by this job

100% remote

Independent contractor

Job summary

Liveops is seeking a Customer Support Representative to deliver exceptional service remotely from the United States. You will assist customers with inquiries and ensure a positive experience through empathetic communication and professional conduct across many client programs.

As an independent contractor, you’ll invoice for your services, with earnings varying by the program and activity. You must meet PC and connectivity requirements and thrive in a fast-paced, remote environment with strong

Qualifications

• Strong communication, active listening and customer service skills.
• Ability to remain professional and empathetic in stressful situations.
• Comfortable working independently in a remote environment.
• Strong attention to detail and ability to follow documented procedures and knowledge resources.
• Ability to manage high call volumes while maintaining service quality.
• Capable of setting clear customer expectations and next steps.
• Ability to identify and escalate complex customer concerns.
• Provide your own equipment and meet Liveops PC requirements.
• Review the Liveops basic technology requirements.

Responsibilities

• Provide accurate information using approved FAQs, knowledge resources, and documented procedures.
• Deliver professional, courteous, and customer-focused service on every interaction.
• Actively listen to customers, demonstrate empathy, and build rapport.
• Navigate customer issues efficiently and identify situations requiring escalation.
• Clearly communicate next steps and set appropriate expectations when issues cannot be resolved.
• Document customer interactions accurately and thoroughly.
• Escalate inquiries requiring additional review or specialized expertise.
• Maintain composure during high-volume inbound calls.
• Support a positive customer experience through understanding, patience, and problem-solving.

Skills

Communication skills

Active listening

Empathy

Remote work

Attention to detail

Call handling

Escalation handling

Customer expectation setting

Job description

Liveops is seeking a Customer Support Representative to deliver exceptional service remotely from the United States. You will assist customers with inquiries and ensure a positive experience through empathetic communication and professional conduct across many client programs.

As an independent contractor, you’ll invoice for your services, with earnings varying by the program and activity. You must meet PC and connectivity requirements and thrive in a fast-paced, remote environment with strong