Customer Support Representative

Liveops.; United States; Remote; USD 17,000 - 31,000; Part time

Benefits offered by this job

100% remote

Independent contractor

Job summary

Liveops is seeking a Customer Support Representative to deliver exceptional service remotely from the United States. You will assist customers with inquiries and ensure a positive experience through empathetic communication and professional conduct across many client programs.

As an independent contractor, you’ll invoice for your services, with earnings varying by the program and activity. You must meet PC and connectivity requirements and thrive in a fast-paced, remote environment with strong

Qualifications

• Strong communication, active listening and customer service skills.
• Ability to remain professional and empathetic in stressful situations.
• Comfortable working independently in a remote environment.
• Strong attention to detail and ability to follow documented procedures and knowledge resources.
• Ability to manage high call volumes while maintaining service quality.
• Capable of setting clear customer expectations and next steps.
• Ability to identify and escalate complex customer concerns.
• Provide your own equipment and meet Liveops PC requirements.
• Review the Liveops basic technology requirements.

Responsibilities

• Provide accurate information using approved FAQs, knowledge resources, and documented procedures.
• Deliver professional, courteous, and customer-focused service on every interaction.
• Actively listen to customers, demonstrate empathy, and build rapport.
• Navigate customer issues efficiently and identify situations requiring escalation.
• Clearly communicate next steps and set appropriate expectations when issues cannot be resolved.
• Document customer interactions accurately and thoroughly.
• Escalate inquiries requiring additional review or specialized expertise.
• Maintain composure during high-volume inbound calls.
• Support a positive customer experience through understanding, patience, and problem-solving.

Skills

Communication skills

Active listening

Empathy

Remote work

Attention to detail

Call handling

Escalation handling

Customer expectation setting

Job description

We're seeking a Customer Support Representative who wants the flexibility of remote work in a dynamic customer service environment. In this role, you'll assist customers with inquiries, provide exceptional support, and help deliver a positive customer experience through professional and empathetic communication.

Opportunity Details

• Location: Remote – *United States

Why Partner with Liveops?

• 100% remote
• Opportunity to build and grow your independent book of business

Compensation

• Compensation varies by client program. As an independent contractor, you’ll invoice for the services you provide, with earnings based on the compensation structure and service activity for the program you support.

Requirements

• Strong communication, active listening, and customer service skills
• Ability to remain professional and empathetic when assisting customers in stressful or emotional situations
• Comfortable working independently in a remote environment
• Strong attention to detail and ability to follow documented procedures and knowledge resources
• Ability to manage high call volumes while maintaining service quality
• Comfortable setting customer expectations and communicating next steps clearly
• Ability to identify and appropriately escalatE complex customer concerns
• Provide your own equipment, including a Windows operating PC (Macs, Chromebooks, and tablets are not supported)
• Review the Liveops basic technology requirements

Duties & Responsibilities

• Provide accurate information using approved FAQs, knowledge resources, and documented procedures
• Deliver professional, courteous, and customer-focused service on every interaction
• Actively listen to customers, demonstrate empathy, and build rapport while addressing concerns
• Navigate customer issues efficiently and identify situations requiring escalation
• Clearly communicate next steps and set appropriate expectations when issues cannot be resolved during the initial interaction
• Document customer interactions accurately and thoroughly
• Escalate inquiries requiring additional review, research, or specialized expertise
• Maintain composure and professionalism while handling high-volume inbound calls
• Support a positive customer experience by demonstrating understanding, patience, and problem‑solving skills throughout each interaction
• Internet: Wired Ethernet connection required (Wi‑Fi must be disabled)
• Computer Operating System: Genuine, licensed Windows 11
• Phone Operating System: Android 14+ or iOS 17+ (iPhone 13 or newer), with biometric authentication enabled
• Security Software: Microsoft Defender Antivirus and Firewall enabled
• Download Speed: 20 Mbps or higher
• Upload Speed: 5 Mbps or higher
• VPNs / Virtual Connections: Not permitted
• Memory (RAM): Minimum 16 GB
• Processor: Minimum of 6 cores
• Monitors: Dual monitors with 1920 x 1080 resolution or higher
• Review the full PC requirements

Liveops is committed to fostering an inclusive, respectful community where opportunity is accessible to all qualified candidates. We believe diverse perspectives strengthen the experiences we create and the outcomes we deliver. Liveops does not tolerate unlawful discrimination based on age, race, color, sex, gender, sexual orientation, gender identity, pregnancy, national origin, religion, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.

Recruitment Agencies: Please do not submit candidates for this role. Any submissions will be considered unsolicited and will not be credited.

*The background check requires a non‑refundable $25 processing fee paid directly to the background check vendor.

*Liveops is currently accepting applications in the following states: AL, AK, AZ, DC, DE, FL, GA, IA, ID, IN, KS, KY, MD, ME, MI, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, WV, WY

*Earnings are not guaranteed. Income varies based on the client programs you support, call volume, your performance, and the time your business commits to providing services.