Remote Customer Support Operator – Real-Time Help

Picklebet; United States; Remote; USD 35,000 - 37,000; Full time

Job summary

Picklebet is looking for a Customer Support Operator to be the voice of the brand, delivering empathetic, real-time support via live chat and email in a fast-paced betting environment.

You will own conversations, resolve betting queries and technical issues, support safer gambling, and collaborate with product and tech to improve the platform. This entry-level role offers growth as our UK team scales.

Qualifications

• Previous experience in a customer-facing or customer service role.
• Excellent written and verbal communication.
• Strong problem-solving skills.
• High level of attention to detail.
• Ability to stay calm, empathetic and professional with customers.
• Reliable home working setup and stable internet connection.
• Availability to work evenings and weekends.
• Betting industry experience or passion for sport and racing.

Responsibilities

• Own live chat and email conversations with speed and personality.
• Identify potential signs of customer harm and follow safer gambling procedures.
• Investigate feedback, escalate bugs, and collaborate cross-functionally to improve the platform.
• Keep customers engaged in a fast-paced, real-time environment.
• Support UK ops scale and contribute to product improvements.

Skills

Customer service

Written communication

Verbal communication

Problem solving

Attention to detail

Empathy

Remote work

Evenings & weekends

Independence

Betting interest

Tools

Zendesk

Jira

Confluence

Job description

Picklebet is looking for a Customer Support Operator to be the voice of the brand, delivering empathetic, real-time support via live chat and email in a fast-paced betting environment.

You will own conversations, resolve betting queries and technical issues, support safer gambling, and collaborate with product and tech to improve the platform. This entry-level role offers growth as our UK team scales.